Q: How long does it take for shipping?
A: Orders are handled in one to three business days. Shipping is free and usually takes 3 to 7 business days within the U.S. Delivery times to other countries are different.
Q: Do you ship to other countries?
A: Yes, we send things all over the world. The cost and time it takes to deliver depend on where it is going. The customer is responsible for paying any duties and customs fees.
Q: How do I keep track of my order?
A: You will get an email with a tracking number once your order has been shipped.
Refunds and Returns
Q: What do you do if I want to return something?
A: You can return items within 90 days of delivery as long as they are unworn, unwashed, and in their original condition with tags still on them.
Q: How do I ask for a return?
A: Send us an email at contact@wearvioo.shop with your order number and the reason you want to return it. We'll help you through the steps.
Q: How long does it take to get a refund?
A: We process refunds within seven business days of getting and checking your returned item. The money will be returned to the same payment method you used to make the purchase.
Money
Q: What kinds of payments do you take?
A: We take PayPal and major credit cards like Visa, MasterCard, and American Express.
Q: Is it safe to buy things on Wearvioo?
A: Yes. We use encryption to protect your data and process payments through secure third-party providers.
Things
Q: What size should I get?
A: Every item comes with a size guide. Get in touch with us for personalized help if you're not sure.
Q: Do your clothes fit well?
A: Most of our things fit true to size. But we suggest looking at the size chart for the product before you buy it.
Q: Do you get more of the things that are sold out?
A: Some items that are in high demand may be restocked. You can get restock alerts by signing up on the product page or by calling us directly.
Other
Q: Is it possible to change or cancel my order?
A: Get in touch with us right away at contact@wearvioo.shop. We will do our best to change or cancel your order if it hasn't shipped yet.
Q: Do you sell in bulk?
A: Yes. If you want to buy in bulk, send an email to wholesale@wearvioo.shop with your business information.
Q: What's the best way to get in touch with customer service?
A: You can reach us by phone at +1 458 878 8878 or by email at contact@wearvioo.shop.